Shipping & Delivery
Yes, we do! We ship to almost every country in the world and have customers in over 50 countries. Simply enter your destination country during checkout. You could also use our estimated shipping calculator to see the shipping rate for your destination.
If you are located outside of United Kingdom, your order may be subject to custom fees/taxes based on the retail value of the package. These fees are not determined by British Gift Shop and are beyond our control. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. We recommend contacting your local courier or local customs office for more accurate information.
For more detailed information about this, you can check our Shipping Policy Page
But the best way to know the exact shipping cost for a specific order and specific location is to put it in your cart and enter your delivery details. Our checkout cart will magically tell you the price based on your order weight.
We ship every day from Monday to Saturday. We do not ship on Sunday or Bank Holidays.
We offer FREE UK delivery on all orders above £60 and FREE worldwide shipping on all orders above £150. This will be automatically processed when you proceed through our online checkout.
Product & Ordering
Absolutely, we've got you covered. Just type your message in the Gift Message Section during checkout and we will put it with your order for the recipient to receive!
Please contact hello@britishgiftshop.co.uk as soon as possible. Once the order has left our warehouse we cannot make any changes to the address. Nor are we responsible for lost packages due to invalid shipping addresses.
We are happy to accept returns and exchanges within 28 days of receiving your item in the following circumstances: The item is returned in the original packaging, unused, and in a resalable condition.
Buyers are responsible for the cost of returning a product. We advise that you use a tracked service. To request a return, please contact us by email on hello@britishgiftshop.co.uk and we would be happy to assist you.
*Please note - if the above conditions are not met, we will be unable to offer you a full refund.
Please contact one of our representatives at hello@britishgiftshop.co.uk and they will help your straight away.
We will endeavour to replace the items for you. If that is not possible or the items are no longer available then a full refund will be offered. We do apologise in advance if you receive a damaged item, but our team will do their best to rectify the situation!
*Please note: this does not include damage or faults caused by misuse of failing to follow the correct instructions.
Please allow up to 21 days to receive your refund, the refund will be made on to the original payment method.
General Information
Yes, we are!
We run our operations from London, United Kingdom and all our stock is based in the UK, if you have any questions, do not hesitate to contact us, our team is highly experienced, knowledgeable and has a great passion for British Gifts.
All orders are shipped from our facility in London, England. All orders will be shipped within 1 business day or less.
Yes, this is possible! British Gift Shop can accommodate to all types of orders. We normally have a large inventory and have great relationships with our vendors, please contact us by email at hello@britishgiftshop.co.uk if you have a special request, our team will happily assist you with your enquiries.
Our team will notify you immediately. All items are checked for quality control and some items may be out of stock despite showing stock available on the website. You will be given two options, either a full refund or we can offer you an alternative item similar to the product.
Please contact us, we love to hear your suggestions. We are always looking to expand our selection of British souvenirs and gifts. Please send an email to our team on hello@britishgiftshop.co.uk
